Refund and Return Policy for Apparel Products.
We are collaborating with Printful to print and deliver the merchandise from our store. Spirit Sauce designs the products for the store and then Printful makes and delivers them. If you need to return an item that arrives damaged or misprinted, you will need to submit a claim with Printful after first contacting us via email at hello@spirit-sauce.com You will then be returning the item to your local Printful warehouse. For the U.K. this address is: The Antar 2 facility on Wobaston Road, Wolverhampton, WV10 6PZ.
All sales are final as each order placed is custom-made and printed for each customer. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns unless the item is damaged. If there is a defect with the order, we will offer a replacement (same product, same size) if the defect is reported via email: hello@spirit-sauce.com within 30 days. We do not accept returns or replacements in the case where the customer has buyers remorse or needs a different size.
Once you have clicked on the “complete order” button, it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email hello@spirit-sauce.com as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.
Lost Shipments
Spirit Sauce operates with Printful, a custom print fulfilment service. It is the CUSTOMER’S RESPONSIBILITY TO FILE ANY CLAIM WITH A SHIPPING CARRIER for a lost shipment if carrier tracking indicates that the package was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.
Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful headquarters. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to the Printful head quarters and you will be liable for the cost of a reshipment to you.
Shipping
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, send us an email at hello@spirit-sauce.com to get the return merchandise authorization (RMA) number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Estimated shipping delivery times:
U.K. 2-4 business days
USA: 2-5 business days
Canada: 2-6 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International Shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived:
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us noting your order number. We’ll see what can be done.